Terms & Conditions

Formation of the Contract

These terms of sale apply to all goods supplied by Nature’s Wish, registered in England no. 7666494 Registered Office: Amelia House, Crescent Road, Worthing, BN11 1QR (This is not our shop or workshop address.)

If you do not agree to any of these terms and conditions, you are not authorised to use this website (www.natureswish.co.uk) which you should then exit immediately.

No contract exists between you and Nature’s Wish for the sale of any goods until we have received and accepted your order and sent you written confirmation confirming your order to the address or email address you have given. Once we have done so, there is a binding legal contract between us for us to deliver the products shown on the order as described below. The contract is subject to your rights of cancellation below.

We may change these terms and conditions of sale without notice to you in relation to future sales.


Contact details

 The Nature’s Wish website is owned and operated by Nature’s Wish Ltd. Registered office: Amelia House, Crescent Road, Worthing, BN11 1QR. (See separate address for any returns).


Distance Selling Regulations

In accordance with the Distance Selling Regulations you have the right to cancel your order within 14 days. This 14 day period commences the day after the goods have been received. If you wish to cancel your order under these regulations this must be received in writing either by email, fax or letter. We cannot accept cancellations by telephone. Under these regulations Nature’s Wish must receive all goods within 14 days. All goods returned are at your expense. Goods must be unopened, unused, in re-sellable condition and in original manufacturers packaging.

These Terms and Conditions do not affect your statutory rights as a customer.


Ordering from us

As part of our checkout process you will be given the opportunity to check your order and to correct any errors. An Order acknowledgement detailing the products you have ordered and the delivery address entered will be sent to your e-mail address.  Please check this acknowledgment as we are not liable for any errors you may make when ordering items through our website.

We may refuse to accept an order where goods are not available or in stock at Nature’s Wish, or if we cannot obtain authorisation for your payment.



Payment for the goods and delivery charges can be made by any method shown on the Website at the time you place your order.


Description and price of the goods

The description and price of the goods you order will be as shown on this Website at the time you place your order.

Sometimes the product specifications of goods may change, in which case the Supplier will reasonably offer you a substitute of the same or better quality at the same price. All sizes and measurements are approximate but the Supplier tries to make sure that they are as accurate as possible. On the rare occasion that there is an error, the Supplier will advise you about it as soon as possible.

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods. There may be restrictions in place from time to time in relation to the number and type of goods, which you may purchase in any one order, as well as a maximum sum of money which may be spent in any one order. Any such restrictions will be advised on this Website.

Every effort is made to ensure that prices shown on this Website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Supplier will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods.

In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of this Website about delivery.

The price of the goods excludes delivery. Prices and delivery charges are inclusive of VAT.



Every effort will be made to deliver the goods as soon as possible after your order has been accepted and in any event within 5 working days of your order. However, the Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. The Supplier will inform you of any delay as soon as possible.

We will not be held liable for any loss caused by you entering your address incorrectly into the website or failing to collect a parcel within the courier’s timeframe.

We make every effort to deliver the goods as soon as possible after your order has been accepted. However, Nature’s Wish will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to, or loss of, the item passes to you.


Your right of cancellation

You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, you must give written notice to Nature’s Wish by hand or post, or email, at the address, or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Nature’s Wish at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified Nature’s Wish that you are cancelling the contract and provided the goods have been received in an acceptable condition, Nature’s Wish will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card or other account for the goods.


Events beyond our reasonable control

 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Medical Claims

Nature’s Wish nor the Parent Company Nature’s Wish Ltd takes no responsibility for how you use the products or rely on the information provided. You must consult with your doctor or trained Aromatherapist before starting any new treatment or if you have any pre-existing medical conditions. Nature’s Wish nor Nature’s Wish Ltd does not offer medical advice and nothing contained on these web pages intends or claims to be professional medical advice.



All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to Nature’s Wish. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.

Permission to reprint or digitally reproduce any page from Nature’s Wish website, text, logos or graphics for any other purpose is restricted, unless prior consent has been given from Nature’s Wish.


Data protection

In accordance with the Data Protection Act 1998, Nature’s Wish will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

Unless you agree otherwise (by opting in during checkout), we will only use the information you provide about yourself for the purpose of fulfilling your order. We would like to notify you of goods and offers that may be of interest to you from time to time. You can correct any information about yourself, or ask for information about yourself to be deleted, by giving written notice to by email address shown below.

When you visit this Website or send e-mails to us, you are communicating with us electronically. We communicate with you by  e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Applicable law

These terms of sale and the supply of the goods shall be governed in accordance with the laws of England and Wales. Any dispute arising under these terms of sale and the supply of goods shall be subject to the exclusive jurisdiction of the English courts and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.



All goods supplied by us are warranted free from defects for the prescribed time after opening (such time varies from product to product). This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier or manufacturer, failure to follow the Supplier’s instructions.

If the goods supplied to you develop a defect while under warranty, or you have any other compliant about the goods, you should notify the Supplier in writing at the email address shown below.


Our right to amendment

Nature’s Wish reserves the right to change any of the terms and conditions at any time without notice


Links to other websites

These terms and conditions only cover this Website. Any links within this Website to other websites are not covered by this policy and we accept no responsibility or liability for the content of websites which are not under our control.